Covid-19 relevant information

Please be aware that there are delays in postal services at the moment, I am also restricting my movements by only visiting the post office once a week at the moment.  Your patience and understanding is much appreciated, many thanks.

Delivery Information

  • This delivery information is for my yarn shop, please see my Etsy delivery information for any orders that go through Etsy
  • I use Royal Mail 2nd Class Signed for and Collect + or DPD for delivery of your order
  • Delivery is to UK only
  • Royal Mail Signed for takes about 4 working days to arrive, courier services may be less than this
  • Postage and packaging charges are calcuated at checkout and are as follows:
    Orders weighing up to 1.49kg – £4.95
    Orders weighing from 1.5kg to 1.9kg – £7.50
    Orders weighing over 1.9kg – £10.50
  • I use boxes, tissue paper and brown paper to send your order to you in.  I may occasionally reuse some plastic packaging material to keep your order safe from being bumped about.

My full delivery policy can be found here: Delivery Policy

 

Returns and Cancellations

  • If you need to return or cancel an order, for whatever reason, please let me know as soon as possible
  • All returns must be in an unused and resalable condition

My returns policy can be found here: Returns Policy 
More details on cancellations can be found here: Terms and Conditions of Sale

 

Crochet Lessons

  • All payments for crochet lessons are upfront and in full
  • If you can’t make the lessons, for whatever reason, please let me know as soon as possible and at least a week before the lessons are due to start
  • Payments will not be refunded if you cancel after the lessons have begun

More details can be found here: Terms and Conditions of Sale